When a customer purchases a new item and wants to include it in the existing service contract or contract quote, you can register the item as a service item and then add it as a new contract line to the contract or contract quote.
To add a contract line to a service contract or contract quote
In the Search box, enter Service Contracts, and then choose the related link.
Open the relevant service contract or service contract quote that you want to add a new contract line for.
On the Actions tab, in the Functions group, choose Open Contract to open the service contract or service contract quote for editing.
On the Invoice Details FastTab, select the Allow Unbalanced Amounts field if you want to change the annual amount and distribute the annual amount difference manually on the contract lines. Otherwise, clear the check box in the Allow Unbalanced Amounts field. This will distribute the annual amount difference automatically on the contract lines after you change the annual amount.
On the Lines FastTab, insert a proper service item or item, or text description, on each contract line. Alternatively, you may insert contract quote lines. Note that it is possible to create multiple contracts per service item to have it included in different service contracts or contract quotes at the same time.
Verify and correct the numbers in the Line Discount %, Line Discount Amount, Response Time, Service Period, and other fields as needed.
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For more information about how to work with fields and columns, see Working with Microsoft Dynamics NAV. For more information about how to find specific pages, see Search. |